Help desk, without the help desk
What a help desk does, done in Gmail.
The parts a one or two person support team actually uses, without a second inbox, ticket numbers or seats.
| In a help desk | In InboxMinder, inside Gmail |
|---|---|
| Ticket status | Pending and Resolved labels on the thread. You resolve it, or let a reply resolve it. |
| Priority | An Urgent label and a Mac notification with the subject. |
| Assign and escalate | An Assign/Name label becomes a Linear issue for that teammate, with a summary and a link back. |
| Bug to engineering | A Linear issue in Triage, and an "it's fixed" reply drafted when it's Done. |
| Saved replies | Canonical answers, reused word for word, and a suggested answer when a question is new. |
| Knowledge base | Your docs site, repo, Notion and notes, plus drafted pages for the questions they miss. |
| Customer context | Read-only lookups in tools you connect, such as billing, and notes per sender. |
| Overdue view | Needs you and Waiting on replies, for threads quiet more than two days. |
| Follow-up reminders | Follow up/… labels, with the nudge already written. |
| Reporting | Emails per day and by category, and what was drafted. Nothing estimated. |
| Several inboxes | A profile each for support@ and hi@, in one menu bar. |
| AI agent | A draft in every thread, from your docs. It never sends, so a person always answers. |
Why not just…
An honest comparison.
Help desks and hosted AI tools are good products. Here is what each one asks of a one or two person team.
| A help desk | Hosted AI email tools | InboxMinder Pro | |
|---|---|---|---|
| Where you answer | A second inbox; support@ is forwarded out of Gmail | Gmail, or their own app | Gmail, in the thread |
| Who reads your mail | The vendor's servers | The vendor's servers | Only the AI provider you pick, or nobody |
| Answers come from | Your help center and past tickets | Mostly your past emails | Your docs, repo, notes, Notion, Linear, Slack |
| Cost | Per seat, every month | Per seat, every month | $29 once, plus your AI usage |
| Setup | Migration and new habits | One click | Five guided minutes |
Get started
Give support@ a minder.
Download it, connect Gmail in the guided setup, add your docs. Tomorrow's replies are already written.
Runs on your Mac · never sends without you · signed and notarized