- Within 14 days of purchase: email us from the address you bought with, and it is refunded.
- Your license key is deactivated and the app goes back to the free version. Nothing on your Mac is touched.
- AI usage on your own key is billed by your provider and is not ours to refund.
The 14-day window
If you buy InboxMinder Pro and decide within 14 days that it is not for you, we refund the purchase in full. You do not need to give a reason, though a sentence about what did not work helps us. This applies to your first purchase of a license; it is not a way to use the app for two weeks at a time.
How to ask
- Email hi@kelviq.com with the subject "Refund request" from the address you used at checkout, or include the order number from your Kelviq receipt.
- That is all. If you have already activated the app, you can deactivate the key in Preferences, but we will do it for you if you forget.
What happens next
A person replies within two business days. Kelviq, the merchant of record, then refunds the full amount to the payment method you used, including any tax collected. Card refunds usually show within 5 to 10 business days depending on your bank. We deactivate the license key at the same time; the app on your Mac becomes the free gatekeeper, which keeps labelling your mail, and everything it built on your disk stays yours.
After 14 days
After the window we handle requests case by case. If the app stopped working on your setup and we could not fix it, if you were charged twice, or if something on our side went wrong, write to us and we will make it right. Where the law of your country gives you a longer or wider right to a refund, that right applies instead of this page.
What we cannot refund
- AI provider usage. The app runs on your own API key, and Anthropic, OpenAI, Google or whoever you chose bills that usage directly. It is between you and them.
- Purchases made somewhere other than Kelviq checkout. We can only refund what we sold.
- A key that was shared or resold. A license cancelled for breaking the terms is not refunded.
Tell us first, if you like
Most refund requests we have seen come down to one of three things: Google's sign-in step, a provider key that was not quite right, or a draft that did not sound like you because sent mail had not finished indexing. Each of those is a short email to fix. If you would rather try that first, send the details from the support page and we will look the same day. The 14 days do not stop counting while we do, so you lose nothing by asking.